Shipping policy

Shipping Policy

Effective Date: April 27th, 2023

Thank you for choosing Jill Saunders Fitness for your fitness needs. This Shipping Policy outlines important information regarding the shipping and delivery of our products. Please read this policy carefully before placing your order to understand our shipping procedures and expectations.

  1. Shipping Methods and Carriers: We offer standard shipping services to customers within Canada and internationally. Our shipping carriers may vary depending on the destination and weight of the package. The standard shipping methods we utilize include Canada Post, FedEx, UPS, and other reputable carriers.

  2. Order Processing Time: Upon receiving your order, we strive to process and ship it within [insert number] business days. Business days refer to Monday through Friday, excluding weekends and public holidays. Please note that this processing time is an estimate and may be subject to change during peak seasons or due to unforeseen circumstances.

  3. Shipping Timeframes: The shipping timeframes will depend on your location and the shipping method selected at checkout. Estimated delivery times are provided by the carrier and can vary. Below are approximate shipping timeframes for reference:

  • Domestic Shipping (within Canada): 3-7 business days.
  • International Shipping: 7-14 business days.

Please note that these timeframes are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances beyond our control.

  1. Shipping Rates and Fees: Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at the checkout page before you finalize your purchase. Additional fees, such as customs duties, import taxes, or brokerage fees, may apply for international shipments and are the responsibility of the recipient.

  2. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on the carrier's website to monitor the progress of your shipment.

  3. Undeliverable Packages: In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, the package will be returned to us. We will contact you to verify the correct shipping address and arrange for re-shipment. Additional shipping charges may apply.

  4. Order Cancellations and Modifications: If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes or cancel it.

  5. Damaged or Lost Packages: While we strive to ensure that your order arrives in perfect condition, we cannot be held responsible for any damage or loss that occurs during transit. If your package arrives damaged, please contact us immediately, providing photographic evidence of the damage. We will work with you to resolve the issue and initiate a claim with the shipping carrier if necessary.

  6. Returns and Exchanges: For information regarding returns and exchanges, please refer to our Returns Policy, which can be found on our website.

  7. Contact Information: If you have any questions or concerns regarding our Shipping Policy, please contact us at:

Jill Saunders Fitness 5277 Sunshine Coast Hwy Sechelt, BC Canada V0N3A2

Email: jsf.coast@gmail.com Phone: 587-227-9139

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.

Last updated: April 27, 2023